1. Return Window

• 7 days from delivery to request a return for an unused item in its original packaging.
• 48 hours from delivery to report Dead-on-Arrival (DOA) or damaged electronics — we will replace the item or refund you in full.

2. Items We Cannot Accept Back

• Items showing physical damage, water damage or signs of misuse.
• Software, digital downloads and prepaid vouchers once activated.
• Personal-use items (earphones, shavers, beauty devices) once their seal is broken, for hygiene reasons.
• Custom orders, special imports and clearance items marked “final sale”.

3. How to Start a Return

1. Sign in to your account and locate the order.
2. Choose “Request Return” and select the reason.
3. Our team replies within one business day with a return reference and pickup instructions.
4. Pack the item with all accessories, manuals and the original box.

Don't have an account? Email info@electropalace.ng with your order number.

4. Refunds

Once the item arrives at our warehouse it is inspected within 2 business days. Approved refunds are issued to your original payment method within 5–10 business days.

5. Return Shipping Costs

• If the return is our fault (wrong item, defect, DOA) we cover the pickup and refund the full amount including the original shipping.
• If you are returning for change of mind, the return shipping cost is deducted from the refund.

6. Warranty Claims

Products carry their manufacturer’s warranty — typically 12 months; the cover for each product is shown on its product page and invoice. For warranty service after the 7-day return window, visit an authorised service centre with your invoice and the original packaging. We can help locate the nearest centre and follow the claim through.

7. Contact

Need help with a return? The ELECTRO PALACE support team is here Monday–Saturday, 9am–6pm — track an order, visit our contact page, or email info@electropalace.ng.